Effective Date: April 2026
Business Name: SWG International Pty Ltd trading as Swiss Watch Dealer
ABN: 54 694 020 990
At Swiss Watch Dealer, we are committed to providing our customers with authentic, high-quality timepieces and a transparent shopping experience. This policy outlines the terms and conditions for returns.
All watches sold by Swiss Watch Dealer are covered by the manufacturer’s or brand’s official warranty. If a brand-new watch is found to be defective, damaged, or faulty upon delivery, we will assess the item and provide a remedy in accordance with the manufacturer’s warranty terms and Australian Consumer Law.
Warranty claims are handled in accordance with the brand’s official service procedures. Please contact us within 7 days of receiving your order if you believe your watch has a defect or fault.
• Shipping fees: Shipping charges of AUD $350 (domestic) are non-refundable, even if an item is returned.
• Change of mind: We do not offer refunds or exchanges for change of mind purchases. This policy complies with Australian Consumer Law (ACCC), which permits businesses to refuse refunds for change of mind.
Faulty or Damaged Items
Under Australian Consumer Law, you may be entitled to a remedy if a product:
• Has a major fault or defect
• Is not fit for its intended purpose
• Does not match the description provided
• Is significantly different from the sample or display model
If you receive a faulty or damaged item, please contact us immediately at [email protected] or call +61 435 337 564.
6. How to Contact Us
For all return enquiries:
• Email: [email protected]
• Phone: +61 435 337 564
• Visit: Suite 801, 60 York Street, Sydney, NSW 2000
• Hours: Monday to Friday, 10AM – 5PM | Saturday, 2PM – 5PM